Our Hospital Policies
My Vet Animal Hospital is committed to providing all of our patients with exceptional care. When a patient cancels without giving enough notice, they prevent another patient from being seen.
1. Cancellation/No Show Policy for Doctor Appointment
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much-needed treatment. Conversely, the situation may arise where another patient fails to cancel, and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. If an appointment is not cancelled within 12 hours prior to your appointment, you will be charged a full consultation fee.
Further if there is a history of more than two no shows in the most recent twelve months, then we will require the full consultation fee to be paid prior to appointments can be made.
2. Scheduled Appointments
We understand that delays can happen however we must try to keep the other patients and doctors on time. If a patient is 10 minutes past their scheduled time, we may have to reschedule the appointment.
You agree to the terms and conditions of our Appointments Cancellation Policy when you book and confirm your appointment(s) with us.
Thank you for being a valued client and for your understanding and cooperation as we institute this policy. This policy will help enable us to better serve the needs of all clients.
3. New Client Deposit
We require a $20 deposit for all new clients.
All new clients will be required to place a $20 deposit to secure their bookings. The reason for the deposit fee is because all new clients will be allocated a 45mins consultation with a vet. Your deposit will be deducted from your final bill on the day.
4. Weekend Surcharges
Please note the following weekend surcharges
1) Consults – Additional $10
2) Vaccinations – Additional $15