We are COVID-Safe


My Vet Animal Hospital is proud to be an Accredited COVID-Safe Hospital.

Ensuring the health, safety and wellbeing of our staff and community is our top priority!

We will be allowing fully vaccinated clients into the clinic!

  • Please be prepared to show us your vaccination records.
  • We will be allowing only 1 client/patient into the hospital/consult rooms.
  • Masks must be worn at all times while in the clinic.
  • To ensure that we adhere to the strict social distancing rules that have been set, we will be taking payments in consult rooms to ensure that the waiting room does not get too crowded.
  • We will be strictly adhering to the social distancing rules that have been imposed by the government. We will still have our telemedicine available for our clients.
  • If you are experiencing any symptoms of COVID-19, please call to reschedule your appointment.

We understand that this can be confusing and stressful. Consults will also take longer than usual. Please be mindful of this when making your appointments and remember that we are always doing everything that we can to keep appointments running smoothly and efficiently for you.

We thank you for your patience and understanding during this difficult time. We will endeavour to update you with future changes. Stay safe and be kind to each other.

These are the types of consults we are currently offering:

Face to Face Consults

To ensure the health, safety and wellbeing of our staff and community, we are implementing a new protocol for face to face consults. Each client that comes through will need to have their temperature checked and face mask on before they can enter the building. We appreciate your cooperation in keeping everyone safe!

There will be a limit of 1 client per patient that will be allowed into the consult room. Strict social distancing rules and hygiene will be imposed at all times to ensure the health and safety of our staff and clients.

Tele-Medicine Consults

For those in self-isolation/ someone in your house is in quarantine with COVID-19 or at most risk due to serious illness, we now offer telemedicine. Please note that in some circumstances, your vet may require your furbaby to visit our hospital for further diagnostic and treatments. If this is the case, our Drop & Chill protocol will follow.

We will call you via Facetime or Whatsapp during your scheduled appointment time and conduct the consult as normal. Payment will be processed over the phone at the end of your consultation, so please have this ready. Any medications dispensed can be readily picked up from our vet hospital.

*Telemedicine is only available to existing clients*

New Safety Measures

1. In addition to our existing rigorous cleaning and sanitising practices, we have taken additional measures which include but are not limited to:

• Although we sanitise surfaces after every patient consult, we will be increasing the frequency and intensity of our cleaning efforts of all commonly touched surfaces including seating, doors and waiting area.

• Placing sanitisation stations at convenient locations including the waiting area and every consult room.

• Actively encouraging the practice of good hygiene and preventative measures (social distancing) throughout the hospital.

• Requiring all service providers to confirm they have not travelled overseas or been in contact with a confirmed case of COVID-19 in the past 14 days.

2. Together we can help stop the spread and stay healthy
We want you to feel safe when you visit us and to remember the important role you play in our defense against the spread of COVID-19 by following the practical guidance of the Department of Health:

• Stay home if you are sick or are at higher risk.
• Wash your hands often with soap and water, lathering the backs of your hands, between your fingers, fingertips and under your nails for at least 20 seconds. Use an alcohol-based sanitiser if you can’t wash your hands.
• Avoid touching your face including eyes, nose and mouth.
• Cover your nose and mouth with a tissue or your arm, when coughing or sneezing.

For additional information please visit: https://www.health.gov.au/

Have questions?

Please do not hesitate to give us a call if you have any questions at all in regards to our new COVID-19 policies.

Stay safe and healthy!

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